Business Technical Advisors | Sherweb

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SHERWEB

Role

  • Business Technical Advisors

Qualification

  • Any Graduate

Experience

  • Freshers

Key Responsibilities

  • Assist and provide technical support by phone, email or chat
  • Analyze and resolve technical issues related to our Microsoft products and services, notably Office 365.
  • Lead customers through service configurations.
  • Provide a very high customer service level.
  • Deliver and follow up on problem resolutions and customer satisfaction.
  • Proactively and comprehensively document customer issues in ticketing systems.
  • Carry out all other related tasks per the job’s evolution and departmental needs.

Required Skills

  • Excellent English skills, both spoken and written are essential.
  • Knowledge of Office 365 or Microsoft 365 (basic knowledge of Windows applications).
  • Must be available to work EST hours: 6AM to midnight.
  • Must have high-speed internet at home (will be tested).
  • You have the ability to vulgarize technical concepts and are result-oriented.
  • You provide quality customer service with excellent communication skills.
  • You like to analyze and are good at solving problems.

Age Requirement

  • Minimuum 18 years old

Application Deadline

  • 30 January 2024

Salary Pay Scale

  • 4.5+ LPA

Location

  • Work From Home

Apply Here

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