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CashKaro
Role
- Analyst- Customer Relationship Management
Qualification
- Any UG ( 2019 - 2024 Batches )
- Any PG ( 2019 - 2024 Batches )
- 12th Pass
Experience
- No prior experience required
Benefits
- Dynamic Team: Join a lively and dedicated team fueled by passion, teamwork, and unity.
- Compensation & Benefits: Enjoy competitive salaries, attractive ESOPs, and a supportive learning environment. Tailor your career path based on your role and performance.
- Innovative Culture: Foster your creativity and innovation within an environment that empowers employees to create and make a difference.
- Comprehensive Support: Receive medical insurance, clear policies, delicious lunches, and engaging learning sessions for your overall well-being.
- Fun Perks: Experience in-house events, team outings, dinner catchups, and more exciting opportunities to enhance your work-life balance.
Job Description
Role Overview
Our customer-centric approach involves adeptly handling complaints, providing timely solutions, and ensuring resolution through diligent follow-up. We pride ourselves on maintaining swift and high-quality responses across various communication channels. By working collaboratively across functions, we promptly address and resolve customer queries, fostering a seamless experience. Through open and interactive communication, we build sustainable relationships, while our strategic planning focuses on enhancing customer activation, retention, and overall shopping experience.
Responsibilities
- Timely handling of customer complaints.
- Providing appropriate solutions and alternatives.
- Ensuring resolution and follow-up.
- Maintaining fast response times.
- Ensuring high-quality responses across all communication modes (email, chat, calls, WhatsApp, YouTube, etc.).
- Collaborating cross-functionally to identify and address customer issues.
- Working seamlessly to ensure prompt resolution.
- Building sustainable customer relationships.
- Establishing trust through open and interactive communication.
Required Skills
Demonstrate self-motivation and initiative as a key driver of performance. Prioritize quality and customer service with unwavering dedication. Showcase exceptional listening and analytical skills, coupled with solid time management capabilities. Effectively engage with individuals at all levels, both within and outside the company. Exhibit creative prowess and strong writing skills while thriving in a multi-tasking, fast-paced team environment.
Salary
- Competitive salary based on industry standards.
Location
- Gurugram, Haryana
Application Deadline
- 7th January, 2024
Ongoing recruitment, positions fill quickly. Apply soon!