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- Client Servicing- US Shift (Associate/ Sr Associate) (Remote)
- Any UG ( 2018 - 2024 Batches )
- No prior experience required
- We proudly rank among the world's top 100 websites for business professionals, with a distinguished clientele that includes over 50% of Fortune 500 companies leveraging our platform. Join our dynamic team and seize the opportunity to contribute to a progressive, high-growth startup. Enjoy the benefits of our employee-friendly company policies, including the option to work fully remote. Your journey towards professional excellence starts here.
- We're in search of a Client Success Manager to join our team, specializing in our event and community-building software solution, FLOOR.bz. The perfect candidate will have experience with SAAS-based products or a strong comfort level with handling technology. We're seeking a true customer fanatic to ensure our client's success and satisfaction. If you're passionate about client relations and thrive in a tech-driven environment, we want to hear from you!
- Serve as the primary point of contact for the customers from onboarding to renewal
- Build and manage strong relationships with key customer stakeholders
- Proactively monitor client retention and customer account health
- Serve as a product expert on use cases and provide customer training
- Interface and collaborate with cross-functional teams to drive toward customer goals
- Provide prompt customer service to ensure client delight and minimal churn
- Follow and create processes that build long-lasting client relationships
- Drive upselling by understanding client requirements and product fit
- Excellent communication skills in English.
- Strong problem-solving abilities.
- Proficiency in using computers and navigating multiple systems simultaneously.
- Ability to adapt and learn new processes quickly.
- Competitive salary based on industry standards.
- Work From Home
- B1/H3, Mohan Co-operative, Mathura Rd, Industrial Area, Block B, New Delhi, Delhi- 110044
- 8th January, 2024
- Ongoing recruitment, positions fill quickly. Apply soon!