Customer Chat Support | Seller Support Associate | Amazon

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  • Customer Chat Support
  • Seller Support Associate


  • Any Graduate


  • Freshers

 Key Responsibilities of Customer KYC Support

  • Carry out customer KYC verification process as per defined SOP.
  • Responsible for the customer verification process of the customer through video calls and chat.
  • Responsible for ensuring KYC checks and completing enhanced Due Diligence. 
  • Perform necessary checks and report potential fraud customers. 
  • Constantly review the process and identify areas of improvement to ensure a 0% defect rate. 
  • Exhibit the highest standards of customer service. 
  • Ensure accurate and timely processing & submission of KYC requests. 
  • Maintaining strict confidentiality and following all applicable Amazon policies for securing confidential information.

    Responsibilities of Seller Support Associate

    • The Seller Support Associate demonstrates end-to-end ownership of every seller interaction coupled with proactive problem-solving and provides exceptional support to sellers.
    • Demonstrates effective, clear and professional written and oral communication.
    • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
    • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
    • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
    • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
    • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
    • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.
    • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

      Required Skills

      • Excellent written and verbal communication in English.
      • Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
      • Weekly Off: Rotational two- -consecutive days off (it is a 5-day working week with 2 consecutive days off.
      • During the first four months (Training & Transition) no unplanned leaves are allowed.
      • Ability to use a desktop/ laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
      • A home environment free from background noise where you can connect to the internet and work on your deliverables.
      • Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB of data from a reliable provider.
      • Should have access to mobile phones at all times from a reliable provider.
      • Should have power back up in case of power shut down.
      • Candidates who are based in Bangalore should apply.

        Age Requirement

        • Minimum 18 years old

        Application Deadline

        • 2 February 2024

        Salary Pay Scale

        • 2.3+ LPA for Customer Chat Support
        • 3.5+ LPA for Seller Support Associate


        • Work From Home

        Apply Here

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