Customer Chat Support | Seller Support Associate | Amazon

• Customer Chat Support

• Seller Support Associate

Qualification

• Any Graduate

Experience

• Freshers

 Key Responsibilities of Customer KYC Support

• Carry out customer KYC verification process as per defined SOP.

• Responsible for the customer verification process of the customer through video calls and chat.

• Responsible for ensuring KYC checks and completing enhanced Due Diligence. 

• Perform necessary checks and report potential fraud customers. 

• Constantly review the process and identify areas of improvement to ensure a 0% defect rate. 

• Exhibit the highest standards of customer service. 

• Ensure accurate and timely processing & submission of KYC requests. 

• Maintaining strict confidentiality and following all applicable Amazon policies for securing confidential information.

Responsibilities of Seller Support Associate

• The Seller Support Associate demonstrates end-to-end ownership of every seller interaction coupled with proactive problem-solving and provides exceptional support to sellers.

• Demonstrates effective, clear and professional written and oral communication.

• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.

• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.

• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Required Skills

• Excellent written and verbal communication in English.

• Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.

• Weekly Off: Rotational two- -consecutive days off (it is a 5-day working week with 2 consecutive days off.

• During the first four months (Training & Transition) no unplanned leaves are allowed.

• Ability to use a desktop/ laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.

• A home environment free from background noise where you can connect to the internet and work on your deliverables.

• Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB of data from a reliable provider.

• Should have access to mobile phones at all times from a reliable provider.

• Should have power back up in case of power shut down.

• Candidates who are based in Bangalore should apply.

Age Requirement

• Minimum 18 years old

Application Deadline

• 2 February 2024

Salary Pay Scale

• 2.3+ LPA for Customer Chat Support

• 3.5+ LPA for Seller Support Associate

Location

• Work From Home

Apply Here