Customer service representatives | Elastic

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Elastic

Role

  • Customer service representatives 

    Qualification

    • Any Graduate

      Experience

      • Freshers

        Key Responsibilities 

        • Working directly with customers and internal teams via cases, chat, and web conferencing to understand and resolve issues found in accounts, billing, platform access, and partner integrations.
        • Becoming a Subject Matter Expert on partner account billing details and technical processes.
        • Performing deep analysis across many business systems for any issues related to accounts, billing, and subscription management.
        • Escalating within internal technical, development, and financial teams where necessary, owning all external communication with customers.
        • Educating our customers where necessary on various aspects of their cloud-based accounts.
        • Understanding and helping us improve our business systems and processes to avoid customer issues.
        • Uncovering enhancements we can make to our customer experience.
        • Communicating trends to Team Leads, Management, and development to improve our offerings.
        • Contributing to our knowledge base to ensure colleagues are also enabled to answer known issues.

        Required Skills

        • Strong ability to independently prioritize and manage your work in a distributed, dynamic, fast-paced environment.
        • Working understanding of technical troubleshooting practices related to Cloud-based services and/or business systems.
        • Creative problem-solving skills.
        • Strong English communication skills, both written and verbal.

          Age Requirement

          • Minimum 18 years old

            Application Deadline

            • 5 February 2024

              Salary Pay Scale

              • 3.5+ LPA

                Location

                • Work From Home

                  Apply Here

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