Customer Support Specialist | AIRCALL

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AIRCALL

Role

  • Customer Support Specialist 

Qualification

  • Any Graduate

Experience

  • Freshers

Key Responsibilities 

  • The responsibilities for this opening are mentioned below in detail.
  • You’ll be an advocate for our customers and the liaison between them and Aircall.
  • You will help our customers navigate the product, troubleshoot issues and help them get answers.
  • Ensure that even if we can’t solve their problem immediately, our customers know you are invested in their Aircall experience being a positive one.
  • You’ll work closely with our global support team and other internal teams to provide a world-class customer support experience for all our customers.
  • You’ll work closely with our clients to identify, investigate, escalate and advise them on their questions and concerns.
  • Day to day, your interactions with our customers directly impact their ability to run their teams efficiently.

Required Skills

    • The knowledge and skills that you need are given below.
    • Self-driven and comfortable working autonomously.
    • A curiosity to understand and troubleshoot complex customer inquiries.
    • Strong sense of time management and prioritization of work.
    • Excellent written and verbal communication skills.
    • Creative and passionate about helping others.
    • Exhibit uncompromising empathy.
    • Ability to multi-task across different platforms and forms of communication.
    • Willingness to work with multiple teams in an international and multilingual remote/hybrid environment.
    • The desire to contribute to a fast-growing company.
    • Available to work in overnight shifts.

    Age Requirement

    • Minimum 18 years old

    Application Deadline

    • 1 February 2024

    Salary Pay Scale

    • 5.9+ LPA

    Location

    • Work From Home

    Apply Here

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