Accenture | Customer Service Associate

• Ability to effectively communicate with clients, stakeholders, and team members to establish strong relationships and manage disputes.

• Capacity to analyze and solve routine problems, often using existing guidelines and precedents.

• Proficiency in handling customer queries, enhancing satisfaction, ensuring retention, and driving sales growth.

• Skill in managing multiple stakeholders, including clients, internal teams, and supervisors, to ensure smooth operations and project success.

• Ability to work in rotational shifts and adapt to changing work environments and requirements.

• Capacity to follow detailed instructions and maintain accuracy in tasks and assignments.

• Capability to work effectively as an individual contributor within a team, collaborating with colleagues to achieve common goals.

• Basic understanding of telecommunications networks and operations, which may be necessary for certain aspects of the role.

• Ability to manage disputes and conflicts that may arise, utilizing effective communication and negotiation skills.

• Skill in managing multiple tasks and priorities efficiently to meet deadlines and deliver results.

Experience