Associate - Project | Cognizant

• Associate - Project

Key Responsibilities

• Execute standard operating procedure(SOP) activities with a comprehension of their impact on the business/customer environment, contributing to SOP enhancement.

• Adhere to customer security and compliance requirements.

• Implement approved change requests according to the customer's change management process.

• Manage the incident lifecycle following ITIL/BIC frameworks where applicable.

• Maintain adherence to customer communication protocols.

• Ensure productivity requirements outlined for the engagement are met.

Project/Process

• Review Customer Satisfaction (CSAT) feedback and implement corrective actions promptly

• Participate in Critical Situation (Critsit) processes to resolve incidents within specified time frames.

• Log and assess incidents coordinating with resolver groups and vendors/carriers.

• Troubleshoot escalated incidents/problems and refer or escalate (functionally and hierarchical appropriate groups (Vendors/Level 3).

• Contribute to the FAQ database and Knowledge Repository (KR), updating knowledge articles as necessary.

• Contribute to Continuous Service Improvement Plans (CSI).

• Develop induction documents in collaboration with relevant stakeholders for the project, ensure onboarding for new team members.

• Maintain effective floor management practices.

• Bachelor’s/ Master’s Degree

• 5.8 - 8 LPA (Expected)

• Freshers

• Bangalore, Chennai, India

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