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PWC
Role
- Associate
Required Skills
- Review Customer Satisfaction (CSAT) feedback and implement corrective actions promptly
- Participate in Critical Situation (Critsit) processes to resolve incidents within specified time frames.
- Log and assess incidents coordinating with resolver groups and vendors/carriers.
- Troubleshoot escalated incidents/problems and refer or escalate (functionally and hierarchical appropriate groups (Vendors/Level 3).
- Contribute to the FAQ database and Knowledge Repository (KR), updating knowledge articles as necessary.
Qualification
- Any Graduate
Batch
- Upto 2024
Salary
- 3.0 - 5.0 LPA (Expected)
Experience
- 0 - 2 Years
Location
- Bangalore