Associate - operations | WNS

• Handle incoming and outgoing customer calls with professionalism.

• Provide precise information and swiftly resolve customer inquiries, complaints, and issues.

• Aid customers with questions pertaining to products, services, or their accounts.

• Employ active listening techniques to comprehend customer needs and ensure their contentment. Maintain a comprehensive understanding of company offerings, policies, and procedures to effectively address.

• Document customer interactions meticulously and update records with accurate details.

•  Escalate intricate or unresolved matters to the appropriate department or supervisor for further assistance. • Recommend additional products or services as per procedural requirements.

• Fulfill all responsibilities within team and individual performance targets.

• Adapt to 3 24^ * 7 work environment, particularly night shifts, with ease.

Salary Pay Scale

Qualification

• Any Graduate

Batch